Thank you for choosing GGOG Lighting’s high-end lighting solutions. To ensure a transparent and smooth shopping experience for you, please read the following transportation policies carefully

I. Shipping Information

Place of shipment

All orders are dispatched from our center in Belgium.

Processing time limit

Standard order: Production quality inspection and shipping preparation will be completed within 15 to 30 working days

Customized orders: The delivery time will be confirmed in writing separately (subject to the contract agreement).

Logistics cooperation

We adopt DHL Express/FedEx preferred channels and ensure the safety of precision optical components throughout the journey with constant temperature transportation

Ii. Transportation Details

International transportation

Within Europe: Delivery within 3 to 7 working days

North America/Asia: 7-15 working days (including customs clearance)

Remote areas: An additional 5 to 8 working days are required

Tariff policy

Orders within the EU include VAT

Import duties and fees may be incurred from non-EU regions (to be borne by the recipient).

Special treatment

Large installations over 2 meters in length are transported by professional art logistics companies

Fragile parts are packaged in military-grade shockproof materials

Iii. Important Notes

Acceptance requirements

Please take a photo immediately upon signing for receipt

Video of six sides of unopened packaging

Close-up shot of the waybill

The integrity of the sealing tape

Risk Notification

Delayed delivery does not constitute a reason for canceling an order

A service fee of 150 euros will be charged for secondary transportation caused by an incorrect address

Iv. After-sales Support

For transportation-related issues, please provide:

📧 investmentform@ggoglighting.com

📁 email subject format: [Transport Inquiry] Order number + Problem description

⏳ response within 2 hours during working hours (9:00-17:00 Brussels time)